July 21-22, 2021 / Online

The Content Strategy of Civil Discourse: Turning Conflict into Collaboration

Encourage collaboration over conflict

David Dylan Thomas

In the current political climate, it seems like we’ve all but given up on productive, respectful discourse. However, there are simple design and content strategy choices we can make that encourage collaboration over conflict, even when dealing with hot-button issues. In this session we’ll look at real-world examples of how the way we phrase a question or design an interaction can have a huge impact on the quality of conversation, and the three rules they share.

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